Terms and Conditions

___________________________________________________________________ Terms & Conditions Last Updated: December 09, 2025 1. Overview Welcome to XPRESIM (“XPRESIM”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access and use of our services, including our website at xpresim.com, our mobile applications, and any other products or services we offer (collectively, the “Service”). By using our Service, you agree to be bound by these Terms, our Privacy practices, and our Cookie usage. If you don’t agree, please do not use our Service. For questions, reach out anytime at hello@xpresim.com. 2. Eligibility & Responsibility By accessing or using our Service, you confirm that: - You are at least 18 years old (or the age of majority in your jurisdiction). - Your device is eSIM capable and unlocked by your carrier. - It is solely your responsibility to verify device compatibility before purchase. We are not liable for issues that result from using incompatible or locked devices. 3. Purchases & Payments When making a purchase, you agree to: - Provide accurate, current, and complete billing details. - Use a payment method you’re legally authorized to use. Payments are processed by trusted third-party providers. By submitting your info, you authorize us to share it with these processors according to this combined policy. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, unauthorized transactions, or pricing errors. 4. Subscriptions & Renewals Some services, like recurring eSIM plans, are billed in advance on a periodic basis (“Billing Cycle”). Unless you cancel before renewal, your subscription automatically renews under the same terms. Manage or cancel via your account or by emailing hello@xpresim.com. If automatic billing fails, we may suspend or terminate access. 5. Refunds & Fair Use - Device compatibility is your responsibility. Check that your phone supports eSIM and is unlocked. Refunds generally aren’t offered for incompatibility. - Refund eligibility: - **Unused & Unactivated:** If the plan hasn’t been activated (trip date not passed), we can refund minus a 7.5% processing fee. - **Loaded but not used:** If your trip date passed, the eSIM was loaded (0 MB used) but not installed, we may refund minus a 10% fee. - **Used plans:** Once data is consumed, refunds aren’t available. Contact support within **48 hours of arrival** if issues occur. A support ticket is required to start a refund. By purchasing, you agree to these conditions. 6. Fraud Prevention We take fraud seriously. If a payment is flagged as fraudulent or unauthorized, we may: - Cancel orders or suspend services immediately. - Reverse transactions and recover funds. - Request ID verification to validate purchases. - Report suspicious activity to banks or authorities. Customers using unauthorized payment methods may be liable for all costs, fees, and legal expenses. 7. Prohibited Uses You agree not to use our Service to: - Violate laws or regulations. - Harm or exploit minors. - Send spam or unsolicited promotions. - Impersonate others or misrepresent identity. - Upload malicious software or try to hack systems. - Interfere with the security, integrity, or performance of our Service. We reserve the right to investigate and pursue violations. 8. Intellectual Property All content, trademarks, and technology on our Service (excluding user content) belong to XPRESIM or our partners. You may not copy, distribute, or exploit our materials without written permission. 9. Your Account By creating an account, you agree to: - Provide accurate, up-to-date info. - Keep your credentials secure. - Accept responsibility for all activities under your account. We may suspend or terminate your account for violating these Terms. 10. Limitation of Liability Our services are provided “as is” and “as available.” XPRESIM does not guarantee the Service will be uninterrupted, secure, or error-free. To the fullest extent allowed by law, we disclaim all warranties. In no event will XPRESIM or its directors, employees, or affiliates be liable for indirect, incidental, special, or consequential damages. If liability is found, it will be limited to the amount paid for the affected service. 11. Termination We may suspend or terminate your access at any time, with or without notice, for conduct we believe violates these Terms or is harmful to XPRESIM or others. 12. Governing Law These Terms are governed by the laws of the United States. Any disputes will be subject to the exclusive jurisdiction of U.S. courts. 13. Privacy & Data Protection We collect and use personal data to: - Provide and improve our Service. - Process orders, subscriptions, and support requests. - Communicate with you (transactions, support, marketing). - Detect and prevent fraud. - Comply with legal obligations. We may collect: - **Direct info:** name, email, address, phone, payment data (processed via secure providers). - **Automatic data:** IP, browser type, device, usage. - **Cookies & similar:** to manage sessions, preferences, analytics. We share data only as needed with: - Payment processors, analytics, and hosting providers under strict obligations. - Authorities if required by law or to protect XPRESIM. - New owners in case of merger or sale. We **do not sell your personal data**. We keep data as long as needed to fulfill services, comply with laws, or resolve disputes. 14. Cookies & Tracking We use cookies and similar tech to: - Keep you signed in and manage sessions. - Remember your language or region. - Analyze how visitors use our site. - Show relevant promotions. You can block or delete cookies via browser settings, but some features might not work properly. 15. Your Rights No matter where you’re from, we believe you should control your data. Depending on your laws, you may have rights to: - **Access:** Know what data we hold. - **Correct:** Fix wrong data. - **Delete:** Request deletion (subject to legal exceptions). - **Restrict:** Limit processing in some cases. - **Port:** Get a portable copy of your data. To exercise these, email hello@xpresim.com. We may need to verify your identity. 16. Security We use reasonable safeguards to protect your data, but no online system is 100% secure. By using XPRESIM, you accept this risk. 17. Children’s Privacy Our Service is not for individuals under 18. If we learn we’ve collected data from someone under 18, we’ll delete it. 18. Updates to These Terms & Policies We may update these Terms, Privacy practices, or Cookie usage. Continued use of our Service after changes means you accept the new terms. Check this page periodically. 19. Contact Questions, concerns, or requests? hello@xpresim.com By using XPRESIM, you acknowledge you’ve read, understood, and agree to these combined Terms & Conditions, Privacy, Cookie, and Rights provisions. 20. AI Chatbot & AI Interactions XPRESIM provides access to an AI-powered assistant designed to help with travel, app usage, and customer support. By interacting with this feature, you agree to the following: - Message Retention & Training: Messages you send to the AI chatbot may be stored and used to improve our AI systems and enhance service quality. We do not associate training data with personal identity beyond what's needed for functionality. - Human Oversight: While the chatbot is designed to assist you, it may not always provide accurate, complete, or up-to-date information. Use your judgment, especially for legal, medical, or safety-related topics. - AI Disclaimer: Responses are generated using artificial intelligence and should not be interpreted as professional advice, official instructions, or binding commitments from XPRESIM. - Safety & Abuse**: Inappropriate use of the chatbot (e.g., for malicious purposes or abusive language) may result in service restrictions. If you have concerns about your AI interactions or wish to delete specific message history, contact hello@xpresim.com. ___________________________________________________________________