XPRESIM

Help Center - eSIM installation guides & support.

XPRESIM Support

Help Center - eSIM installation guides & support - XPRESIM

Find step-by-step guides for installing, activating and managing your XPRESIM eSIM.

Quick Start

Welcome to the eSIM Installation Help Center

Getting started with your eSIM is easy. Follow this guide to check your device and install your eSIM correctly.

System Requirements

  • Your device must support eSIM technology.
  • Your device must be unlocked by your mobile carrier.
  • We recommend installing the latest available operating system update.
  • Use a stable Wi-Fi or internet connection while installing the eSIM.

Quick Installation Guide

  1. Choose and purchase an XPRESIM data plan for your destination.
  2. After your purchase, check your email for the eSIM QR code and manual installation details.
  3. Connect your device to a reliable Wi-Fi network.
  4. Scan the QR code with your phone camera or use the manual installation information.
  5. Follow the prompts on your device to install the eSIM.
  6. At your destination, select the XPRESIM eSIM for mobile data and enable data roaming.

If something does not work as expected, contact XPRESIM support before deleting the eSIM from your device.

How to check if my device is unlocked

A carrier-locked phone may prevent you from installing or using a travel eSIM. Check your device before purchasing.

iPhone

  1. Open Settings.
  2. Go to General β†’ About.
  3. Find Carrier Lock.
  4. If it says β€œNo SIM restrictions,” the iPhone is unlocked.

Android

Android menus vary by manufacturer. Check Settings β†’ Connections or Network & Internet β†’ Mobile Networks/SIMs. You can also contact your carrier to confirm whether the device is unlocked.

If you are unsure, contact the carrier that sold the device. Only your carrier can unlock a carrier-locked phone.

Supported Devices

Our supported-device list is updated separately so you can search the latest compatible phones, tablets and laptops.

Check supported devices

Compatibility does not guarantee that a device is unlocked. Both eSIM support and carrier-unlocked status are required.

Install your eSIM on iPhone using the QR code

The QR method is easiest when you can display the QR code on another device or computer.

  1. Open the XPRESIM purchase email on another device and locate the QR code.
  2. Connect your iPhone to Wi-Fi.
  3. Open the Camera app and scan the QR code.
  4. Tap the cellular/eSIM setup prompt that appears.
  5. Follow the on-screen instructions until the eSIM is added.
  6. Do not delete the eSIM after installation. You will activate it for data when you reach your destination.

Manually install your eSIM on iPhone

Use manual installation if the QR code is on the same phone or you cannot scan it.

  1. Open Settings β†’ Cellular/Mobile Data β†’ Add eSIM.
  2. Choose Use QR Code, then Enter Details Manually.
  3. Copy the SM-DP+ Address from your XPRESIM email.
  4. Enter the Matching ID in the Activation Code field.
  5. Leave the confirmation code empty unless one was specifically provided.
  6. Tap Next and follow the device prompts until installation is complete.

Install your eSIM on Android

Android menu names vary by manufacturer and operating-system version, but the general process is similar.

  1. Connect the device to Wi-Fi.
  2. Open Settings β†’ Network & Internet, Connections, or SIM Manager.
  3. Choose Add eSIM, Add mobile plan, or Add carrier.
  4. Scan the XPRESIM QR code.
  5. Follow the prompts until the eSIM profile is installed.
  6. At your destination, select the XPRESIM eSIM for mobile data and enable data roaming.

Manually install your eSIM on Android

If your device supports manual eSIM entry, use the SM-DP+ Address and activation information from the XPRESIM purchase email.

  1. Open your SIM/eSIM settings.
  2. Choose Add eSIM or Add mobile plan.
  3. Select the option to enter details manually.
  4. Enter the SM-DP+ Address and Matching ID exactly as shown in your XPRESIM email.
  5. Confirm the installation and wait for the profile to be added.

How to activate your XPRESIM eSIM

  1. Open your device's SIM or cellular settings.
  2. Turn on the XPRESIM eSIM line.
  3. Select the XPRESIM eSIM as the mobile-data line.
  4. Enable Data Roaming on the XPRESIM eSIM.
  5. Disable cellular-data switching so your phone does not unexpectedly use your home SIM for data.
  6. Turn off Wi-Fi briefly and confirm that mobile data works.

How to turn off your local line

Turning off your home SIM while traveling can help reduce the risk of roaming charges from your regular carrier.

iPhone

Go to Settings β†’ Cellular/Mobile Data β†’ select your local SIM β†’ turn off β€œTurn On This Line.”

Android

Open Settings β†’ SIM Manager/SIM cards β†’ select your home SIM and disable it. Menu names vary by device.

XPRESIM is not responsible for roaming charges billed by your home carrier. Review your carrier settings before traveling.

How to activate data roaming

Data roaming must normally be enabled on the XPRESIM eSIM so it can connect to partner networks at your destination.

iPhone

Settings β†’ Cellular/Mobile Data β†’ XPRESIM eSIM β†’ Data Roaming β†’ On.

Android

Settings β†’ Mobile Networks/SIM Manager β†’ XPRESIM eSIM β†’ Roaming β†’ On.

Turn off cellular data switching

Disable automatic cellular-data switching to reduce the chance that your phone uses your home SIM for data while abroad.

  • iPhone: Settings β†’ Cellular/Mobile Data β†’ Cellular Data β†’ turn off Allow Cellular Data Switching.
  • Android: look in SIM Manager or Mobile Network settings for Auto Data Switching, Backup Calling, or a similar option and disable it.

Monitor your data usage

Monitoring data usage helps you understand how much data your apps are consuming during your trip.

iPhone

Open Settings β†’ Cellular/Mobile Data and review usage by app. Reset statistics at the beginning of your trip if you want a clean measurement.

Android

Open Settings β†’ Network & Internet/Connections β†’ Data Usage to review consumption and configure warnings where supported.

How to save data while traveling

  • Download maps, music, videos and documents over Wi-Fi before your trip.
  • Turn off automatic app updates while using mobile data.
  • Disable background data for apps you do not need.
  • Lower video-streaming quality or download content for offline use.
  • Enable Low Data Mode on iPhone or Data Saver on Android.
  • Disable automatic cloud photo/video backups on mobile data.
  • Use the XPRESIM app or your phone settings to monitor usage during the trip.

How to change your password

  1. Sign in to your XPRESIM account.
  2. Open your account/settings area.
  3. Choose the option to change your password.
  4. Enter and confirm your new password, then save the changes.

How to add data to your eSIM

For compatible plans, you can purchase additional data and continue using the same eSIM. Use the same XPRESIM account/email associated with your original eSIM, or manage your plans in the XPRESIM app.

I forgot my password

  1. Go to the XPRESIM sign-in page.
  2. Choose the password recovery option.
  3. Enter the email address associated with your account.
  4. Open the recovery email and follow the instructions.
  5. Check your spam or junk folder if the email does not appear in your inbox.
Go to sign in

Need more help?

Our support team can help

If you still cannot connect, contact us before deleting or reinstalling your eSIM. Include your purchase email and destination so we can assist you faster.

Chat on WhatsApp Email support